Malka Communications Privacy Policy

1. Who we are

Malka Communications Group, Inc. provides sign-language access and communication-access services, including video remote interpreting (VRI), video relay or relay-style services (VRS), on-site interpreting, captioning coordination, training, and related support tools.

Privacy contact: info@malkacomm.com.

2. Information we collect

The information we collect depends on how you use our services. It may include:

• Account and profile information, such as name, email address, phone number, organization, role, username, language or accessibility preferences, and account credentials.
• Service-request information, such as appointment details, requested service type, meeting or call context, scheduling notes, and messages sent through our forms or apps.
• Communication information needed to provide interpreting or relay services, including live video, audio, text chat, call metadata, session timing, participant role, and technical connection details.
• Device and app information, such as device type, operating system, app version, IP address, diagnostic logs, crash reports, and performance data.
• Billing, organization, or administrative information when needed to support customer accounts, contracts, invoicing, compliance, and service operations.

Our apps may request access to the camera, microphone, notifications, and network connection because those permissions are necessary for live video interpreting, relay, alerts, and service functionality.

3. How we use information

We use information to:

• provide, route, schedule, and support VRI, VRS, interpreting, captioning, and training services;
• create and manage user, interpreter, customer, and organization accounts;
• connect participants with interpreters and support staff;
• operate, secure, debug, and improve our websites, apps, and communication systems;
• respond to inquiries, support requests, interpreter applications, and service requests;
• meet contractual, legal, safety, accessibility, recordkeeping, and compliance obligations.

4. Live communications and recordings

VRI and VRS services require live audio, video, and related session data to connect Deaf, hard-of-hearing, hearing, interpreter, and support participants. We use this information to deliver the service requested by the user or organization.

We do not sell live communications. We do not use live call content for advertising. We do not record calls by default for ordinary service delivery unless recording is part of a requested feature, required by an applicable customer workflow, required by law, needed for safety, quality, dispute, or compliance purposes, or otherwise disclosed to the relevant participants.

5. How we share information

We share information only as needed to provide and support the services, including with:

• interpreters, captioners, support staff, and authorized customer or organization administrators;
• service providers that help us host, operate, secure, communicate, process support requests, or maintain our systems;
• customers or organizations that arrange services for their users, where appropriate for account administration, scheduling, reporting, or support;
• law enforcement, regulators, courts, or other parties when we believe disclosure is required by law or necessary to protect rights, safety, security, or service integrity;
• a successor organization if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, with appropriate notice where required.

We do not sell personal or sensitive user data.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These include secure transmission where supported, access controls, account controls, operational monitoring, and limiting access to people and providers who need information to perform their roles.

No internet, mobile, or video communication system is perfectly secure, but we work to protect information in a way appropriate to the sensitivity of communication-access services.

7. Retention and deletion

We keep information for as long as reasonably necessary to provide the services, maintain accounts, operate the apps, support customers and interpreters, comply with law, resolve disputes, enforce agreements, and maintain security.

You may request deletion of your app account or personal information by emailing info@malkacomm.com with the subject line "Account deletion request." We may need to retain certain information where required or permitted for legal, security, fraud-prevention, contractual, dispute-resolution, accessibility, or compliance reasons.

8. User choices and permissions

You can control certain app permissions, such as camera, microphone, and notifications, through your device settings. Some permissions are necessary for live video interpreting, relay, alerts, or related features; disabling them may prevent parts of the app from working.

Organizations that provide access to Malka services may control some account, scheduling, reporting, or access settings for their users.

9. Children

Our apps and services are not directed to children under 13 for independent use. When services are provided in schools, youth programs, or other settings involving minors, we provide them under the direction of the relevant organization, parent, guardian, school, or authorized adult, as applicable.

10. International users

Malka may process information in the United States or other locations where we, our customers, interpreters, or service providers operate. By using our services, you understand that information may be handled in jurisdictions with privacy laws that differ from those where you live.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Material changes may also be communicated through the website, app, email, or customer channels where appropriate.

12. Contact

For privacy questions, data requests, account deletion requests, or accessibility-related privacy concerns, contact Malka Communications Group, Inc. at info@malkacomm.com.